Virtual reality (VR) has revolutionized the hospitality industry, providing immersive experiences that enhance customer satisfaction and improve employee training. From hotel rooms tours to interactive dining mishaps, VR has providing countless opportunities for hospitality businesses to cater to customer needs. With the rise of digital technology and laptop VR, hotels and travel professionals can create unique experiences for customers that exude quality service and stand out in a competitive industry.
In this article, we will explore how virtual reality technology is being used to enhance the hospitality industry through innovative solutions and skills training programs. We will delve into the various applications of virtual reality in the industry and explore how it is being used in response to crises such as the recent COVID-19 pandemic. We will also examine the potential of virtual reality for cross-selling and upselling, as well as how it can increase customer loyalty and direct bookings.